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Facebook appeared in February , YouTube in February , and Twitter in March . WordPress . - Creating a new post WordPress . – Creating a new post . The names of subsequent WordPress releases are the names of famous Jazz musicians Each subsequent version of WordPress has its own code name, the title of which comes from the name of a jazz musician . The codename first appeared in release . . and was Miles, after Miles Davis, an American trumpet virtuoso. The current edition number has a code name referring to the musician Arturo O'Farrill. The musical tradition in the codename of initiated by Matt Mullenweg, one of the main developers and founders of WordPress.

It might include an onboarding period, extended customer support hours, and proactive Phone Number List support outreach to identify small roadblocks before they become major obstacles. Among other things, after-sales service includes: Thank you notes Excellent, and available, customer service Product training Regular check-ins Listening to customer feedback Returns and exchanges Why is after-sales service important? Most companies aren't trying to pull the rug out from under their customers after the sale. Often, businesses end up paying more attention to prospective customers because they want to grow the customer base. Putting more time and effort into converting leads pays off immediately with their fist purchase as a customer. This results in a cycle of investing in the pre-sales experience without investing in the post-sales experience.



All of sudden, you might wake up and realize that your customers are not being treated as well as you would like them to be—or how they expected to be—based on your excellent sales experience. While investing in pre-sales service is important for converting browsers into buyers, after-sales service is critical for the longevity of your business for three reasons: ensuring repeat customers, fostering word-of-mouth referrals, and maintaining a positive brand image. Repeat Customers Providing great after-sales service improves customer retention and increases the likelihood of customers purchasing from you again. According to a study conducted by Shep Hyken's CX consulting firm, % of customers are willing to leave your business if they receive bad service. Even if you've sold them on your product initially, abandoning them after the sale virtually ensures they won't come back in the future.